Refunds.Refunds and cancellation

By purchasing and participating in the Course, you agree to be bound by the Course Agreement. If you do not agree, you must cease participation immediately. After purchase, no refunds will be issued. Accessing online course materials confirms that you accept full payment liability and no entitlement to refunds.

Access may be interrupted for maintenance or emergencies. Training dates may be rescheduled; this does not permit refunds.

The Course Provider may terminate access for breach of terms. You may terminate at any time, but termination after accessing materials does not entitle you to a refund.

Any changes to a confirmed course booking are subject to the following rescheduling fees:

• More than 2 weeks’ notice: Free of charge
• Less than 2 weeks’ notice: £50 rescheduling fee
• 48 hours’ notice or less: £100 rescheduling fee
• Cancellation on the day of the course or no-show: £250 rescheduling fee

• All applicable rescheduling fees must be paid before a new training date can be confirmed.
• All new course dates are subject to availability.

If a student fails to attend a confirmed training session without prior notice on more than one occasion, their course booking will be cancelled and they will no longer be eligible to reschedule.

Rescheduling fees will be waived in cases of genuine medical emergencies, provided that appropriate supporting evidence from a doctor or hospital is supplied.

Total Course Fees are as stated in the invoice. Payment plans may be offered with additional fees. Full payment is required on invoice receipt unless instalments are agreed. Late instalments incur a £5 late fee, 10% interest on the outstanding balance, and additional costs. Choosing not to complete the Course does not remove payment liability.

Where a learner has entered into a payment plan for a regulated qualification, this is a contractual agreement for the full course fee. Voluntary withdrawal, non-attendance, non-engagement, failure to submit coursework, or a decision not to continue with the qualification does not cancel the payment agreement. Any remaining balance will remain payable.

All accommodation fees are strictly non-refundable once paid.

14-Day Cooling-Off Period (Online Bookings): a refund is allowed within 14 days of payment unless accommodation dates fall within that period. After 14 days, no refunds.

Cancellations & Amendments: after the cooling-off period, full payment is retained with no refund.

Transfers / Credits: management may, at their discretion, allow a transfer of payment to a future date, but this is not guaranteed.

Once you have been granted access to your online learner portal, course materials, videos, manuals, downloadable resources, assessments, or any other digital learning content, you acknowledge that the supply of digital educational services has commenced. By accessing any part of the digital learning platform, you expressly request that House of GirlBoss begins providing the educational services immediately. As a result, where permitted by applicable consumer legislation, your right to cancel may be affected once digital content has been accessed or the educational service has begun.

If you choose to voluntarily withdraw at any stage after enrolment, this will be treated as a voluntary cancellation by the learner. All monies paid are non-refundable, and any outstanding balance under a payment plan remains payable in accordance with your original payment agreement.

Payments made towards a Qualifi qualification cannot be transferred to another Qualifi qualification, to CPD training courses, Fast Track programmes, Academy Packs, online manuals, practical training courses, workshops, masterclasses or events, or to any other products or services offered by House of GirlBoss. Each enrolment constitutes a separate contractual agreement.

Where registration has been processed with the awarding organisation, any associated registration or administration fees are non-refundable. These fees are incurred on behalf of the learner and cannot be reclaimed once processed.

House of GirlBoss understands that unforeseen personal circumstances can arise. Requests for a temporary suspension or alternative arrangements may be considered at the sole discretion of the Academy, and supporting evidence may be requested. Any decision made under exceptional circumstances does not constitute a refund, does not guarantee future concessions, and does not create a precedent for future learners.

Nothing within these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. Where legislation provides cancellation rights before digital content or educational services have commenced, these rights remain unaffected. However, once digital content has been accessed or educational services have begun, the provisions set out above will apply to the fullest extent permitted by law.

Cancellations, date changes and refund requests go to [email protected], or to the academy on 07716751964. Tell us who you are, what you booked and which date it is, and we will confirm we have received it.