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Your personal information

Data complaints.

Raise a concern directly or contact the ICO.

Email your complaint Visit the ICO
A desk, laptop and open records binder in the office at Cherry Tree House.
The office at Cherry Tree House.
Acknowledgement
Within 30 days
Direct routes
Email, phone or post
Independent route
ICO available

Choose the right route

What happened?

Course or assessmentUse the complaints and appeals procedure.Open procedure See or correct your informationUse the rights section in the privacy notice.Open your rights Information handled incorrectlyUse this data protection complaint route.Start by email

Send it in your own words

Make a complaint.

Use the channel that works for you.

Email[email protected]Write now Phone07716 751964Call the office
PostCherry Tree House, Cherry Tree Lane, Rostherne, Altrincham, WA14 3RZMark it for data protection

Send it from here.

This goes straight into our complaint register and gives you a reference on screen. Three things are needed: your name, a way for us to reply, and what happened. Everything else is optional.

About you

We need enough to find your records and to reply to you. We will not use these details for anything except this complaint, and they do not go to our marketing system.

Your complaint

It helps us find the conversation. If you have not, leave it blank.

What happens next

  1. Today. You get a reference on this screen, issued by our register rather than made up by the page.
  2. By day 30. We acknowledge it. A named person in the office handles these, and the date is recorded against your complaint rather than promised in words. The deadline is fixed as 30 days from the moment you send it.
  3. After that. We investigate and reply. If we need longer than we expected, we tell you why rather than going quiet.
  4. Any time. You can go to the Information Commissioner at ico.org.uk. You do not have to come to us first, and coming to us does not stop you.

What this form collects. Your name, the reply route you give us, and what you write in the boxes. We also record the date, a one-way hash of your network address for anti-abuse, and nothing else. It is kept in the complaint register, it is not sent to our marketing system, and no account is created for you.

If you would rather not use a form, email [email protected] or ring 0161 439 1963. A complaint made that way carries exactly the same 30-day clock.

Before you send

Prepare your message.

Missing details should not stop you raising a concern.

After it arrives

After you send.

  1. 1Arrival recorded

    The office records the date and routes the concern to the person handling data protection.

  2. 2Acknowledgement sent

    We acknowledge a data protection complaint within 30 days.

  3. 3Concern reviewed

    The team reviews what happened and replies using the contact route you provided.

Independent choice

Contact the ICO.

You do not have to contact the academy first.

Go to ico.org.uk

Who handles this complaint

Girl Boss HQ Limited

Registered in England and Wales, company number 15090657.

Registered office: Cherry Tree Farm, Cherry Tree Lane, Rostherne, Altrincham, Cheshire, England, WA14 3RZ.

Girl Boss HQ Limited is not VAT registered. Every price shown for a course is the total price you pay.